245 HIGH STREET, EXETER, DEVON, EX4 3NZ. ENGLAND. Tel: (01392) 496111 Fax:(01392) 496113
Tobacco, Cigar and Pipe Specialist
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Terms & Conditions

Shipping And Handling : When I confirm your order I will advise you of any postal charges due. I will of course require confirmation of acceptance of the postal charges. Please note goods will only be sent to the registered address of the credit card used in the transaction. Should you wish any special postal arrangements like next day delivery please inform me when placing your order. I cover insurance on all parcels up to the value of £23.00. Parcels over this value can be insured by extra payment. Any contact made in response to the material on this site are governed by English law.

Delivery time: I act upon your order right away. I will normally send your order to you in two business days . International orders are generally received in under fourteen days. Back Orders (If your item is not in stock) or incomplete orders will be send on went available but you will always be e mailed with the option to cancel your order if you would rather not wait.

Tax Charges: All goods within the online-store are inclusive of VAT at 20% except the postal charges which are fixed. If the goods are being sent to a destination outside the EU VAT will be deducted from the price of the goods. I will confirm receipt of your order and send an amended invoice without VAT as soon as possible.

Pricing: Prices on the site are subject to change without prior notice, some of the prices are for guidance only, please see the item labelled Quotes

Quotes: The quote system has been put in place so that you can see the amount chargeable including all relevant taxes where applicable and postage charges before placing any orders, when you submit the Quote it will be processed taking into account your country, taxes and postal charges, you will then be sent an order number and customer ID to review the quote, payments will only be taken once you have accepted the quote using our secure server.

Please note: the customer is solely responsible for any import fees, customs duty and credit card surcharges imposed by the card issuer or his national law.

Credit Card Security: No Credit Card details can be accepted on a "open e mail" only via my Secure channel.

Guarantee: If any product supplied by me is defective I will give you a full refund (or exchange) within a given period appropriate to the product. I regret however that I am unable to refund any shipping costs incurred in returning the product to us. In the first instance contact me to discuss the problem most things can be sorted out by discussion!. If the customer does not follow my guide lines the customer will be responsible for any costs and duties incurred.



You must be 18 years of age or over to purchase cigarettes or tobacco